- What goes into the claims triage control board?
- It includes open claims, severity counts, specialist-handling counts, and a priority queue. The queue shows claim, severity, need, owner, and age.
- Which handling decisions can adjusters review?
- The priority queue covers claims requiring the next handling decision, including site survey, complex loss, fraud review, missing documents, and a customer call.
- Who uses this claims operations app?
- Insurance adjusters and insurance teams use it to review open claim inventory and prioritise claims needing expert attention.
- How can the board change as our queue changes?
- You can describe changes inside the conversation, then review and correct the drafted app. The work stays in your account for continued use.
- Can our team access the same board?
- You can share a piece of the work with a link or bring a team into it. Everything runs in a browser, with nothing to install.