Business

On-call and severity for AI services

• How to Test an Escalation Path with a Real Ticket
• A Postmortem Template for a Missed Response-Time Target
• A Service Level Template for Probabilistic Systems
• A Staging Page: Rehearsing an AI Escalation Without Waking Anyone
• Choosing the Percentile for a Response-Time SLI: P50, P95 or P99
• How to Staff an On-Call Rotation for an AI Agent Vendor Contact
• How to Write a Severity Matrix the Model Can Apply
• Reading an AI Vendor's Severity Definitions Before You Trust Them
• The On-Call Rotation for an AI Agent
• Turning Escalation Probes into a Status Check on the Human Side
• What to Instrument So the Acknowledgment Timestamp Is Trustworthy
• Writing a Runbook for an AI Service That Has an Owner
• Writing Support SLAs into Your Own AI Agent's Contract