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Operating AI in production
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On-call for AI systems
On-call for AI systems
AI SLOs and alarms
Tracing agent runs
Logs and audit trails
Incidents and runbooks
On-call for AI systems
Cost and capacity
Development
On-call for AI systems
An On-Call Rotation That Doesn't Burn People Out
Paging a Human Before the Overflow Rule Fires
Paging a Human on a 5xx from an Agent
Staffing an Escalation Queue: Shifts and Backlog Limits
Two Names on the Pager: A Primary and a Backup
Operating AI in production