A top-page audit asks a retrieval system a narrow question: does this page contain the passage that answers a specific audit check, and can the model see it? Everything about that question runs through chunking. Chunking splits documents into smaller passages before the system embeds and indexes them, so a query only ever retrieves passages that were cut at ingest The AI Engineer. The split sets a ceiling on answer quality, and no later stage can recover what a bad cut threw away The AI Engineer.
That framing matters because teams usually tune the wrong thing first. They swap embedding models, add a reranker, or widen the number of retrieved chunks, when the underlying problem is that the passage they wanted was split across a boundary or averaged into a chunk about three unrelated topics. Poor chunking shows up as a recognizable set of symptoms: retrieved passages that sit adjacent to the answer but do not contain it, definitions split across boundaries, chunks so large they become "topic soup," and overlap that creates duplicate results while adding cost StackAI.
Marketing pages have a shape that pushes these trade-offs in a specific direction. Headlines are short, body copy is long, sections restate the same claims in different words, and calls to action appear several times in near-identical form. A retrieval system asked "does this page state a refund window" or "does this page name a target customer segment" needs a chunk that holds the claim plus enough surrounding language to recognize what the claim is about. That is a different requirement from a support knowledge base, where one question maps cleanly to one short answer.
The evaluation question follows from that. You are not measuring whether the model can answer. You are measuring whether retrieval put the right passage in front of it. That is a retrieval metric, and it means nothing without labels.



