A review queue is a machine for doing the same expensive thing more than once. Someone, or something, assembles evidence for a case: the filing, the complaint, the correspondence, the screenshots, the policy passages that decide it. A reviewer then opens the case, decides, and usually writes down why. Do that with retrieval-augmented generation and the model sees a bundle of text on every pass. The amount billed is the bundle size times the number of passes.
The confusion starts because "the evidence packet" gets used for two different artifacts. One is the packet the reviewer sees: a rendered view, tuned to the decision at hand. The other is the structured store the packet is built from. A retrieval setup that grounds answers in verified documents can give source citations so people can check claims, which matters in a review queue where "why" has to survive an audit (Evidently AI). Those citations come from retrieval over a store, not from a pasted bundle. The moment a team treats the bundle as the store, every review pays to re-establish the same context.
The fix is to separate extraction (once per case) from rendering (once per view). The first is a fixed cost that does not grow with the archive. The second should scale with how much the reviewer needs to see, not with how much you have.



