AI agents

Confidence, classification, and tie-breaks

• Routing Conflicts by Cost: Which Precedence Calls Need a Human
• A Drift Detector for Classifier Inputs: Three Cheap Metrics
• Calibrating a Small Classifier: From Raw Scores to a Cut Point
• Calibrating a Support Agent's Confidence Score
• Confidence Scores the Router Can Trust: Calibration
• Labeling by Exception: Router Overrides as a Training Set
• Measuring a Classifier's Misfire Rate and Its Cost
• Routing by Answer Confidence: Where the Cut Point Lives
• When a Second Source Disagrees: A Tie-Break and Escalation Tree
• When the Classifier and the Router Disagree: A Tie-Break Table