Business

Confidence thresholds and clarifications

• Confidence Thresholds for Support Answers
• Logging the Absence of Clarification Before an Approval
• Refusal and Handoff Rules for a Front Desk Agent
• Setting the Re-ask Limit for a Support Agent Before It Deflects
• The Question Budget: How Much Agent Talk a Customer Tolerates
• What a Support Agent's Confidence Score Should Trigger
• A Decision Log for Questions You Defer
• A Drift Check for Clarification Gaps Without New Labels
• A P90 Turn-Count Target for Support Conversations
• A/B Testing Where the Agent Asks Its Clarifying Question
• Designing an Approval Queue That Makes Clarifying Cheap
• Instrumenting the Reviewer's Screen to Capture Clarification Gaps
• Prompting the Clarifying Turn: Instruction Shapes to Test
• Turning Agent Questions into a Content Backlog
• What a Front Desk Agent Should Say With No Article
• When a Support Agent Should Say Let Me Check
• When the Agent Asks a Question the Customer Cannot Answer
• When the Agent Should Ask a Question Instead of Answering
• When the Model Says 'I Don't Know': Setting Fallback Rules
• Writing the Refusal Text a Front Desk Agent Sends
• Writing the Threshold Policy for Your Support Agent