Business

Refund and exception handling

• How to Test a Refund Agent's Decisions Against Real Tickets
• Writing a Support Agent's Refund Policy into Its Prompt
• A Decision Table for Refund Exceptions an Agent Cannot Resolve
• A Refund Limit Table an Agent Can Enforce
• Detecting Split Transactions an Agent Made to Stay Under a Limit
• Handling Refund Exceptions That Fall Outside the Prompt
• How to Write a Refund Decision Log That Supports an Audit
• The Refund Agent's Audit Trail: Logging Decisions and Reasons
• When to Retire a Refund Policy Test Case