Marketing

How to Choose a Market Category Without Picking a Fight

Antonio Evans8 min read

A split-screen scene: on the left, a product manager stands at a crossroads with three signposts labeled 'Existing category', 'Narrower category', and 'New category'.
Key points

Key points

  1. 1Pick the category your buyer already uses to describe the problem, then test whether a narrower frame makes your advantage clearer.
  2. 2Anchor to an existing category when buyers already have budget and a shortlist, and when you can win on one specific dimension.
  3. 3Create a narrower subcategory when the parent category hides your value or forces a feature fight you cannot win.
  4. 4Define a new category only when no existing frame explains the product and you can fund the education work for years.

Why the category you pick does the selling before you do

A market category is not a label you print on a slide. It is the frame that tells a buyer who you compete with, what features you should have, who the product is for, and roughly what it should cost. April Dunford makes this concrete: if she told you her product was "email," you would assume spam filtering, searchable archives and calendar integration; if she called it "chat," you would assume instant delivery and read receipts. The features overlap heavily, but the expectations do not (An Introduction to Positioning).

That asymmetry is the whole reason category choice is a strategic decision rather than a naming exercise. The category sets the comparison set, the evaluation criteria and the budget line the purchase comes out of. If you do not choose, buyers assign you to the nearest familiar box, and the nearest familiar box is almost always the incumbent's home turf (How to Define Your Category in B2B).

Dunford tells a story that shows the cost of a wrong default. Her first startup built a database that could analyze massive data sets in a fraction of the time ordinary databases could. Prospects would not take a meeting: "We don't need a database, we have Oracle." The unique value (fast analysis at scale) was smothered by everything a prospect expected a database to do. Repositioned as a business intelligence tool, the differentiator moved to the center and the Oracle comparison stopped being the first question (A Product Positioning Exercise).

The lesson generalizes. Category choice is context setting, and until a buyer has that context, they cannot evaluate detail. Once they have it, they stop asking what you are and start asking whether you are worth the money.

Three framing options, defined precisely

Most category arguments collapse because people use "category design" and "positioning" interchangeably. They are different projects with different prerequisites. Positioning answers who you serve, what specific problem you solve, and why you over every comparable option. Category design reframes the market itself so no competitor fits the same box (Category design vs positioning).

There is also a middle path that gets skipped in most debates: niching down inside an existing category. By piggybacking on a category buyers already understand, you keep them in a familiar zone while aiming at a specific problem for a smaller audience with a specific need. The narrower you go, the easier it is for a buyer to identify with the problem (The role of category design in positioning).

So there are three viable moves, not two:

MoveWhat the buyer hearsWhat it costsWhat it requires
Anchor to an existing category"It's a CRM, but better at X"Low: no education neededYou win on a dimension that category already measures
Narrow subcategory"It's a CRM for field service teams"Low to mediumA segment big enough to hit your number, small enough to dominate
New category"This is a new kind of thing"High: vocabulary plus multi year educationReal demand, a genuine gap in the language, and funded patience

The three paths map cleanly onto a decision rule that B2B strategists converge on: dominate an existing category when its evaluation criteria favor you, differentiate within a crowded category by specializing, and design a new one only when the problem is real, painful and unnamed (How to Define Your Category in B2B).

Move one: anchor to an existing category

Choose this when three conditions hold. Buyers already have a named problem, a budget line and a shortlist. The category's evaluation criteria include something you genuinely beat everyone on. And you can reach a top position within that frame, not just exist in it.

The upside is speed. An existing category carries pre-built assumptions about features, buyers and price, which means you skip the vocabulary problem entirely. The risk is that the incumbent defined the criteria around its own strengths, so every head to head comparison reinforces its advantage (How to Define Your Category in B2B).

A practical test for whether anchoring will work: write your claim in the form "we are the only [category] that [differentiator]" and check whether a competitor could honestly say the same sentence. If they could, the category is too broad or the differentiator is a feature in disguise (How to Write a Brand Positioning Statement).

Weak anchor:
"We are a full-service manufacturing solutions provider."
(Every competitor can say this. No dimension named.)

Strong anchor:
"We are a prototype and short-run machine shop for engineering
managers who need low-volume parts before a design freeze."
(Category borrowed, segment and use case chosen, advantage named.)

The second version still borrows a category buyers search for, so nobody has to be educated. It just removes the buyers who would waste your time and the comparison that would have beaten you.

Move two: create a narrower subcategory

This is the move most mid-market companies should default to, and it is the one that gets underpriced in strategy discussions because it sounds unambitious. It is not. It is how you get a comparison set that flatters you without paying for a new vocabulary.

The trigger is specific. Create a narrower subcategory when the parent category hides your value, or when it forces you into a feature fight you cannot win. Dunford's database example is a jump between categories, but the same logic applies one level down: the parent frame (database) buried the differentiator (speed of large scale analysis), while the narrower frame (business intelligence) made it the headline.

Two ways to carve it, per eau3: solve a new problem that has emerged inside an existing category, or bring an approach to an old problem that is distinctive enough that comparisons break down (The role of category design in positioning). The first is cleaner because the buyer already has the problem in mind.

Then check the segment against a hard size test. Is the niche big enough to hit your sales goal assuming you will not close everyone? Is it small enough that you can actually get noticed inside it? Dunford's advice from years of startup segmentation work is to go smaller and tighter than feels comfortable, because awareness and word of mouth build faster across like-minded groups, and you can always broaden later (How To Select A Target Market).

The failure mode to watch for is a niche that the generalists can absorb as a feature. If an incumbent could ship your specialization in a quarter and neutralize it in a release note, you have picked a feature, not a position.

Move three: define a new category, and the bill that comes with it

Category creation is a real strategy with a real return when it works. It is also the most expensive option, and the one most often chosen for the wrong reason: founder ambition rather than a market gap.

The signals that the opportunity is genuine are behavioral, not aspirational. Prospects keep asking what category you are in, or say they cannot work out how to compare you to alternatives. You lose more deals to "do nothing" than to competitors, which means the problem is not defined well enough for anyone to allocate budget to it. Competitive comparisons feel unfair because buyers benchmark you against solutions that solve a different problem (How to Define Your Category in B2B).

Against those signals, weigh the education bill. Category creation requires explaining a problem buyers may not know they have, and content, advertising and events to make the case that the old way is broken. A startup cannot simply announce a category and expect adoption; new framing needs sustained reinforcement before the market starts using your language on its own (Is Category Creation a Viable Startup Strategy?).

One more decision inside the decision: first mover is not the same as first winner. Freshcode's analysis of category creation notes that being early only pays if you convert the head start into a durable advantage through patents, partnerships or contracts that lock in early adopters, because fast followers learn from your mistakes (Is Category Creation a Viable Startup Strategy?).

Category creation also behaves like a political campaign rather than a product launch. It needs a consistent vision driven through everything, a message that serves the audience rather than the founder, and repeated exposure over time before belief shifts (Category Creation: A Marketing Strategy for Long-Term Differentiation).

A test you can run in two weeks

Do not settle the category question in a leadership workshop. Workshop answers are opinions, and opinions cannot be scored. Run a test against buyers instead.

Days 1 to 3: write three frames for the same product. One anchor inside the parent category, one narrow subcategory, one new category name. Each version gets one sentence describing who it is for, one naming the problem, and one naming the differentiator over the most likely alternative.

Days 4 and 5: recruit testers. Pull from your own pipeline, including lost deals. Ten conversations is enough to see a pattern; thirty is enough to be confident.

Days 6 to 10: run the conversations without pitching. Show the three frames in randomized order and ask what the product competes with, who it is for, and what they would budget it against. The frame that produces consistent, correct answers from strangers is the one doing work.

Days 11 and 14: score and decide. Use the three tests that matter: comprehension (did they restate the value correctly?), comparison set (did they name competitors you can beat?) and budget (did they place it against a line item that already exists?). A frame that wins two out of three beats one that wins on elegance.

This is the same instinct April Dunford describes when she says to hang out with sales: the moment to notice a positioning problem is when a customer says "back up and pitch it to me again," or "you are like Salesforce," or "I could do this on a spreadsheet." The confusion is the diagnostic (Summary: April Dunford on product positioning).

Two rules for reading the results. First, confusion that survives one explanation is a category problem, not a messaging problem. Second, if every frame tests equally well, you probably have a distribution problem, not a positioning problem, and should stop reframing.

Cost, time and the decision rule

The three options differ less in upside than in what they demand before upside arrives. A useful way to hold the tradeoffs:

QuestionAnchorSubcategoryNew category
Does the buyer already have the words?YesYes, plus a modifierNo, you supply them
Who do you get compared to?The incumbentThe incumbent, on your termsWhoever is nearest, unfairly
How long until the frame lands?WeeksOne to two quartersYears of consistent reinforcement
What breaks if you pick wrong?You lose on their criteriaThe niche is too small or absorbedYou spend the budget and nobody adopts the language
Best signal you got it rightShortlist placementInbound from one segmentBuyers using your term unprompted

The decision rule that falls out of this: start with the narrowest frame that still contains a buyer with budget, and widen only when the narrow frame runs out of room. That is the inverse of how most teams sequence it, and it is why so many category launches fail: they widen before they have earned the right to.

Your value proposition is a separate artifact from your category choice, and mixing them up causes real confusion. A positioning statement is an internal document covering audience, category, benefit and differentiation; a value proposition speaks to the customer about the value of one offer (Positioning Statement Template). Get the category right first, then write the value proposition inside it.

When the category work moves into building the actual artifact (a pitch deck, a positioning site, an internal decision doc), that is a natural place to hand the brief to Quanta and have it built with you: quantaintelligence.ai.

FAQ

FAQ

How do I know if I have a positioning problem or a messaging problem?

Confusion that persists after one clear explanation is a category problem; confusion that clears once someone explains it is a messaging problem. Dunford's field test is to sit with sales and listen for the buyer asking you to pitch it again, or comparing you to a tool you do not compete with. If the buyer restates your value correctly in their own words but still hesitates on price, that is a different problem entirely.

Is category creation worth it for a startup without a large marketing budget?

Usually not, unless the signals are unusually strong. Category creation requires buyer education, and education is a sustained cost in content, advertising and events before adoption arrives. Fast followers can copy your language once the market accepts it, so the head start only pays if you convert it into contracts, partnerships or technical advantages. Narrowing into a subcategory of an existing category gets you most of the differentiation at a fraction of the cost.

What if my product genuinely fits two categories?

That is normal, not a defect. Dunford argues most products can be positioned in several categories, with different competitors and different value for different customers, which is why the fill-in-the-blanks positioning statement exercise is misleading: it assumes there is one correct answer. Pick the frame that produces the best comparison set for the buyers you can actually close now, and keep the other frame documented for a different segment.

How narrow is too narrow?

Too narrow is a segment where the generalists can absorb your specialization as a feature, or where the segment cannot produce enough revenue to hit your goal assuming you will not close every deal. Dunford's guidance is to go tighter than feels comfortable early on, because traction and word of mouth build faster in a like-minded group, and breadth can be added later. Test it with a number: how many accounts in the segment, and what close rate would you need?

When should I revisit the category decision?

Positioning is not a one-time exercise. Markets shift as companies, technologies and buyers change, and strong positioning weakens over time (A Product Positioning Exercise). Revisit when your product has moved well beyond what the current frame describes, when a new competitor reframes the space, or when win rates shift without a change in product or price. A useful trigger is any quarter where more than a few late-stage deals cite "we could not tell how you compare."

Sources

Sources

  1. An Introduction to Positioning - April Dunford
  2. How to Define Your Category in B2B: A Strategic Guide to Category Design
  3. A Product Positioning Exercise - April Dunford
  4. Category Design vs Positioning: Which Does Your B2B Company ...
  5. What is the role of category design in positioning?
  6. 10 Brand Positioning Statement Examples | Wit & Craft
  7. How To Select A Target Market
  8. Is Category Creation a Viable Startup Strategy? It is, but...
  9. Category Creation: A Marketing Strategy for Long-Term ...
  10. Summary: April Dunford on product positioning, segmentation, and ...
  11. Positioning Statement Template: Examples, Frameworks, & Guide
About the author

About the author

Antonio Evans
Antonio Evans

Antonio Evans is the founder of Quanta Intelligence and a fractional CTO who builds HIPAA-ready AI systems for health and life-science companies. Before that he was technical co-founder of FriendsEAT for twenty years, CEO of Socialdraft, and a data engineer at IBM. Antonio lives with his dog Santino in Lisbon, Portugal.

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