A language model predicts a likely sequence of words. It does not retrieve facts, and it does not know your customer. Google's own guidance says generative outputs may contain inaccuracies, also known as hallucinations, and that manually fact-checking and reviewing AI content is critical before publishing (Google Search Central). That single sentence explains why an AI draft feels smooth and empty at the same time: the fluency is real, the specificity is not.
The other half of the problem is input. Without structured voice inputs, AI defaults to the statistical average of its training data, and the result is generic copy that sounds like everyone and no one (Glean). You are not fighting a bug. You are looking at the average.
So the editing job has a clear split. Cut what the model added by default (hedges, transitions, recaps). Add what only you have (numbers, named tools, customer situations, decisions). Then rewrite the sentences that carry the most weight, starting with the opening.
One decision rule before you touch a word: if the draft could be published under a competitor's logo with no changes, it is not ready. That test costs five seconds and catches most of the problem.



