Customer research and case studies
Case studies
Writing Case Studies Customers Will Actually Read
- How to Write Case Studies Customers Will Read
- Caching a Shared Case Study Brief Across Draft and Review Calls
- How to Reuse One Case Study Across Sales, Support and Content
- How to Train a Model on Your Case Studies for Sales Q&A
- How to Write a Case Study for a Product That Has Not Launched
- The Case Study Interview Script: Questions That Get Numbers
- A Schema and Review Checklist for Extracted Case Study Numbers
- Filtering Case Study Chunks by Segment Before Retrieval
- All of Case studies
Customer interviews
A Customer Interview Script That Surfaces Alternatives
Interview analysis
Summarizing Interviews with AI Without Losing Evidence
- A Third Model as Tiebreaker: Cost and Latency
- From Inter-Rater Agreement to a Human Label Budget
- Keeping a Tagging Prompt in Sync Across Two Models
- Reviewer Screen Versus Model Context: Two Views of One Packet
- Structuring Interview Notes So a Model Can Query Them Later
- Turning Refusals into a Labeled Set for Tuning
- Using an AI Agent to Tag and Cluster Customer Interview Notes
- What Interviews into Case Studies Cost in Model Tokens
- All of Interview analysis
Research privacy
Keeping Interview Data Private When Models Read It
- When a Model Should Refuse to Answer from Interview Notes
- A Refusal Packet: What a Reviewer Sees When the Model Declines
- Keeping Interview Data Inside Privacy Rules
- Keeping Interview Data Inside Privacy Rules When You Use AI
- Logging Refusals So the Sample Can Be Drawn Later
- Storing Interview Tags and Quotes in Postgres for Retrieval
- What to Include in a Design Partner Agreement
- Writing a Refusal Policy a Model Can Execute
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